It was a pleasure staying in Best Western Plus Hotel Bern again! In August 2021 we already spent a week in Bern visited our daughter and enjoyed the hospitality at your hotel. Therefore, in November 2021 we returned and enjoyed the excellent services. The room was cozy, the housekeeping kind, and diligent. The hotel is clean and neat. We were happy to see the small bonsai tree we gave to the reception in August as our appreciation still alive. The staff at reception is well trained, and exceptionally attentive. At this time Romina Wiss and Tobias Fuhrei stood out from their wonderful colleagues. Tobias told us every week once he is watering the flowers, thanks, we are grateful.
Unfortunately, we had some issues in the restaurant again. On November 27 (Saturday) we had a family dinner, and one of us ordered filet mignon steak. We asked for steak knife, but the restaurant had no steak knife, only butter knife. They told us that use the butter knife or munch it! Therefore, next day we went to buy steak knives and left at the reception, asking them to transfer to the restaurant as our gift for Christmas and Hanukkah started on Sunday, November 28. We hope the next guest will get a steak knife if will order filet mignon steak.
The breakfast was the same, wide variety cool cats, scramble eggs, and breads. No side vegetables (paper, tomato, cucumbers). As a special request they served fresh green salad just for me. Thank you.