#4
Having waited until gone 4pm to get the key to my room with what could best be described as Vomit-inducing decor, they hadn't even bothered to put any towels in the room. It was frustrating enough that our group with over 50 rooms booked were a lower priority than all the other people who checked in after our arrival, but they each got their keys while we waited and waited.
Reception wouldn't answer the phone so I had to go down to the lobby where the staff were all just chatting and having a laugh. Housekeeping weren't in a rush to deliver the towels either.
A classic case of (lack of) style over substance.