When I was checking out, the front desk person asked a housekeeper in German (assuming that I don't understand) to run to my room and check if the hair dryer is there. And the housekeeper streamed to the 3rd floor to make sure that she can check and report it back before I leave. I have never been accused of stealing from a hotel room before. It was so offensive and inappropriate.
The 24/7 concierge service is very deceiving and unprofessional. When I inquired if they have a spare mask, they said that they will bring it to my room, and of course they have it. Only 5 days later upon check out, I found out that they are charging me for it. There is no price list in a room. The concierge person never disclosed it to me. I never agreed to pay for it. I paid for it upon check out, of course.
The room was ok. The housekeeping was not consistent, they stopped cleaning my dishes at the last 4-3 nights of my 8 night stay.
You can hear people from other rooms. It was a bit too much, especially at night.
The room also had a weird smell.
The pillows are not ergonomic, not even close.
I am not coming back.