XO HOTELS CITY CENTRE

Undoubtedly this hotel is in a perfect location for travellers, but it didn’t give me comfort at all. The stairs are terrible and the lift doesn’t go to the top floor. Though I chose a double room but it was really tiny and suffocating. It wasn’t properly cleaned. There was water and footprint in the washroom floor and the water was dripping continuously from the shower. There was a huge noise in the washroom probably from the water heater. I found hair in the bed and hairclip in the floor. The duvet cover was inverted. Of course this hotel is cheap, but at least the customers deserve clean room. They provide free luggage storage after checkout but they should provide individual locker in my suggestion. The receptionist was friendly.

The price per night is low for the location so as expected the hotel is not in the best of conditions with interior. The rooms are good and clean. Beds are comfortable and the bathrooms look fairly new. Great location. Only few mins from central station.

I'm really disappointed with my current stay at XO Hotel, I've stayed here many of time. We came back to our room on our last night, with £220 missing from a £600 bundle from my bag.  The cleaners were the only other persons in our room. The beds were straighten and that was it, nothing else done!  We came back to our room with beds made and £220 stolen from my bag.  Why do the staff need to be in the customer rooms unattended to fix beds and no other reasons, doesn't make sense!

Tbh this hotel deserves -5stars! Absolutely appalling! Paid over €100 a night and got a room on the ground floor, which I never expected from a three star hotel, soundproofing e extremely poor, can here the people walking by on the streets. There’s even a door to the streets with a very insecure lock. Air conditioner very noisy feel like it would collapse soon and can’t switch off once switched on…it switches on itself again. Bathroom very noisy and filthy, found hair in shower and bath. There’s no facilities at all- no kettle, no water, no fridge, only one shampoo+shower gel mix for two people. Wifi we’re suddenly down around 10pm…asked reception and he told me I don’t know what’s wrong…I then asked him to check and he said it’s down and he can’t do anything about it, told him the issue with the air conditioner and that room light was blinking and he said I’ll keep a note on that. Extremely rude I have to say and I can’t feel that he wants to help me at all!! It completely ruined my stay at amsterdam and I’ll never visit any CO chain hotels ever again. I’ll also make sure to let everyone that I know know so that they won’t have their trips ruined like me.