We stayed in this hotel for four nights before our river cruise in the beginning of December 2021, and had a great experience overall.
My husband is a Globalist, we booked for points and used the upgrade certificate to get a suite. The hotel promptly acknowledged that the suite was reserved for us at the time of the reservation - which was very helpful, as it not always the case :)
When we checked in it was mentioned that we had been upgraded to a bit bigger suite. But from what I see we weren't really as the suite we got was the standard suite we were supposed to get - Andaz Suite.
Nevertheless it was very nice to get big room with big bathroom for a 4 nights stay in Europe - where the hotels normally have smaller rooms.
The room was beautiful, and had everything you can possibly wish for, even the tea kettle.
The bathroom was big, with double sinks, beautiful bathtub and separate standup shower. The toilet was also in a separate little room with the door. I loved the wallpaper in the toilet area - with fun facts about Amsterdam! :))) The bed was very comfortable, and we were able to stream Netflix (or/and Amazon? I forgot) from our devices.
As the weather was kind of dreary, and everything was closing at 5 pm, it was so nice to get room service dinner (very tasty by the way), take nice relaxing bath with the bath salts (were provided) and then watch favorite show on the TV in bed.
There was total three TV's: the big ones in the living room and bedroom, and another small one in the bathroom hidden in the mirror.
We were having great breakfast in the restaurant downstairs every morning, had couple drinks in the bar downstairs too, and were getting room service for dinner every evening, as there was 5pm deadline for all the restaurants to close at the time. So the room service was a must, and it was so great that the hotel provided it!
All the meals were great, the service was overall amazing, and the front desk/concierge stuff was fabulous. We unfortunately needed a lot of help from them, as we were doing Covid tests every day to get a European QR code to get to the museums, restaurants etc (we weren't sure out US vaccination card would be accepted, so opted out for the daily tests). And the hotel was great helping us with that, as appeared to be we had to have a local cell phone to get the test results. Hotel provided us with the cell number, and was helping us every day to retrieve those results. Highly appreciate the help!
Thank you very much, Andaz! We had a great stay, and will certainly stay again next time in Amsterdam!