La Réserve Paris Hotel and Spa

Perfect! Perfect! Perfect!
My husband and I just celebrated our 25th wedding anniversary in Europe. The last part of our adventure was 4 days in Paris. On a recommendation we stayed at La Reserve. We could not have been more pleased with our choice. From the moment we stepped out of the car and walked up to the beautiful and welcoming red front doors, we felt like royalty. La Reserve was the perfect atmosphere for celebrating a very romantic 4 nights, with their many fireplaces, warm decor, and abundant flower arrangements, it could not have been more beautiful and inviting. What truly makes La Reserve stand out is their amazing attention to detail, their superb service, and above all how friendly EVERYONE was. We truly felt like we were their only guests and like we were coming home each time we entered the hotel. You might think with such a fine hotel you might experience a bit of stuffiness, but what we experienced was the exact opposite. Every single member of their team; from the concierge, to the restaurant staff, to the hotel manager, could not have been more inviting, friendly and helpful. They helped us with many dinner reservation changes and with the tours we had set up. They were so extremlely helpful when we found we needed to change dinner times, or places due to our schedule. We got upgraded to a suite with a private balcony that was amazing.The wonderful surprises that were left in our room each night were such thoughtful touches. We got the opportunity to eat in their restaurant, Le Gabriel, one evening which was a special treat in itself. The food and service were both superb and an experience not to be missed. Our 25th Anniversary celebration to Europe was certainly an amazing adventure for us, but staying at La Reserve was without a doubt the highlight, and will provide us with unforgettable memories for a lifetime. Thank you to all the staff for making our visit to Paris absolutely perfect!

My new favorite Paris hotel!
I traveled to Paris over New Year'e eve, and stayed at La Reserve with my wife. We booked a Prestige Junior Suite. When we arrived, we were pleased that we had been upgraded to the next level Suite! The room was specious, beautifully appointed and comfortable, with a luxurious marble bathroom with heated floors and a big rain shower. The room was also very quiet. Though only a few steps from the Champs-Elysees.

We learned that the hotel has some 40 or so rooms, many of them Suites. Given the more intimate size, it really felt like staying in a large mansion rather than a sprawling hotel. The staff was really friendly and accommodating, from Concierge to front desk and the staff in the restaurant.

Speaking of the restaurant, we really enjoyed the breakfast. There were many choices from healthier options (fruit plates, smoothies, egg white omelettes) to more traditional French breakfast staples (croissants, pastries, etc). Also, the coffee was actually very good! Something of a rarity in France, unfortunately.

We also indulged in a massage at the spa. We each had a terrific 90-minute massage treatments that were outstanding and super-relaxing.

We would definitely recommend La Reserve. It feels much more cozy and personal that some of the other luxury hotels in the area (Georges V, Bristol, Crillon, etc).

Can't wait to return!

Finest hotel anywhere
I took my family to Paris for Christmas and the experience could not have been more wonderful. The concierge staff was superb in setting up reservations for dinners and activities. The rooms were stunning and the amenities fabulous. We had Christmas dinner at Le Gabriel and it was one of the most memorable family get-togethers ever. Overall, this is the best hotel I've ever visited and I've been fortunate enough to visit a lot of tremendous place.

You want details of La Reserve? I have them
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I stopped reviewing hotels for some time but now back on TripAdvisor thanks to La Reserve. Since my last review we probably stayed at some 22 of the nicest hotels/accommodations around the world so the perspective we bring is in comparison to other 5+Star luxury hotels. We stayed at La Reserve Paris for the first time this quick Paris trip. It was recommended by my husband’s colleague who said it is literally the best hotel in Paris. With standard rooms starting at $1200, how bad could it be. Well, let me start with the good. Here are some of the good facts and the reason why we gave this hotel any stars at all:
1. The hotel is undeniably beautiful, especially the public areas including the lobby and library. Beautiful Christmas decorations throughout.
2. The lady who works as the concierge is fabulous. She was super helpful, friendly and extremely knowledgeable. She helped me find a limited piece of jewelry I was looking for in Paris which was spectacular.
3. The pullout sofa bed has an extraordinarily comfortable mattress for a sofa bed. Even at some of the best hotels around the world the main beds may be very comfortable but the pull out extra beds can be awful. La Reserve had one of the better pull out sofa beds.
4. Great baby amenities in the room. They gave Tartine de Chocolat stuffed animals for the kids and even bibs and sleepsack for the baby. The baby bathtub and crib were set up and ready to go and on the second night left a fun bubble bath for our son.
5. It was recently my birthday and they brought a complimentary cake and nice memento as a gift. Very thoughtful and nice although every high end hotel does a version of this. La Reserve’s version was very tasteful and enjoyable.
6. On the first night we were given a bottle of red wine and pastries as a welcome gift. Again all luxury hotels have a version of this but La Reserve’s choice in wine and treats were quite delectable.
7. Nice automatic flushing toilets plus bidets.

That’s where the good ends.

1. THE ROOMS- my husband made the mistake of booking a standard room through Amex weeks before. However the day before check in (our travel day) we were emailed by the hotel that the room would not be big enough for us and can’t fit a roll out cot/bed for our 5 year old. They asked us to pay an EXTRA 650 euros/night for the junior suite which is the minimum requirement to accommodate us or go get a new hotel. The part of the email referencing getting a new hotel was a bit off putting but decided to let it go. When we arrived at the hotel we agreed to pay extra for a bigger room, and was looking forward to enjoying the hotel. We did ask for a complimentary room upgrade (to regular suite) as there was availability and it is part of our Amex perks. Management came back and said instead of moving us up to a bigger suite, they will charge us less: 350 euros a night more vs the 650 and upgrade us from a standard room into a junior suite. Mind you we would have preferred the upgrade from junior suite to regular suite, but was fine with whatever the hotel offered. Well the junior suite turned out to be extremely small for a suite. It was one room w a bed, desk and small sofa+coffee table and in Paris I guess this can be called a suite but in other parts of the world it’s just a standard room. It was also a wheelchair accessible room which the hotel didn’t inform us ahead of time to see if ok—as a result the shower had no door, the toilet was in a separate room from the rest of the bathroom and there was a ton of dead space which decreased the actual usable square footage of the room. Please remember if you are booking for other than a party of 2 a suite is mandatory, meaning you are looking at at least 1650 euros a night off peak for the base junior suite room. The Butler that comes with the room was available only 50% of the time we called for him/her.

2. THE SERVICE/QUALITY- mediocre. Aside from the great concierge, spoken of above, the rest was very average. First off, the hotel in general will nickel and dime you for everything. For instance the kids dish from the room service menu is 50 euros. It comes w beef, a dessert and a drink. We thought by beef they meant steak. But the kids meal beef is a ground beef hamburger patty on a plate and nothing else. We asked for a side of broccoli at the time of ordering. When they brought the food to the room they informed us they were out of broccoli. We then asked to bring some other vegetable and/or fruit with this meal instead. They ended up bringing different grilled veggies and fruits on the side, as well as another bill—48 euros extra. It’s one thing to pay a lot for good food (not to mention at hotels such as the Four Seasons resorts kids 6 and under eat completely free) but at La Reserve the kids food was neither good nor cheap. Btw if you are on the Amex fine hotels and resorts.. only a continental breakfast is included... and this means a bread basket, jam and butter. If you order anything else ie. eggs expect to see a significant upcharge on your bill. There is no such thing as throwing in extras at this hotel. As a matter of fact for a high end hotel, the nickel and diming was never ending—you ask for a thermometer, extra charge...thermometer doesn’t work and you let them know at check out? Doesn’t matter, they still charge. You get the picture.

3. QUESTIONS OF ETHICS?-We went straight from airport to hotel. At the airport pulled out 500 euros from the atm, went into cab, verified the amount in cab, got to hotel paid cab driver and walked into lobby. Hotel staff took all of our luggage and carry ons including husband’s coat which contained his wallet as we waited for our room to get sorted out. Got to room and wallet was put on table. The hotel said it was dropped and they picked it up for us and brought to the room. We double check cash in wallet: 20 euros missing. Tell the hotel management just to inform them..hotel notes this and never addressed again. We really didn’t want to accuse but at the same time went from cab (where money was verified) directly into hotel, we couldn’t think of other options for the lost money.

4. POOR GUEST RELATIONS MANAGER- so despite any other complaint (and so far we only have listed a few of the bigger ones in this review) the WORST happened on our last night at the hotel. Our family including 5 year old and 8 month old, strollers and all, come back to the hotel after dinner when the guest relations MANAGER stops us at the doorway, getting into the lobby. We are all standing there as he asserts that our 5 year old irreparably damaged their carpet by streaking the carpet with marker. They now need to charge us for two extra nights (which is at least $1650 euros plus tax and service a night) while they replace the carpet. Manager couldn’t think of a better time or place to address this. Meanwhile, our 5 year old who did NOT mark the carpets with marker (and in fact the markings were from crayon shavings which may have fallen while my son was drawing on PAPER, and made worse when housekeeping vacuumed over it), was so upset about the accusations made by the guest relations manager, he insisted on trying to clean the carpet himself. Our 5 year old was horrified that being Christmas Eve, and Santa watching this incident would prevent him from getting presents from Santa. My husband, son and I, who have never cleaned a carpet in our lives, manages to get the markings out with just water and a towel. Management claims their professional housekeeping tried hard to clean this and could not so it is irreparable, yet our family who is far from being professional cleaners was able to get most of the stains out in 10-15 mins with just water. Either Housekeeping didn’t try hard to clean or they are severely incompetent. Went to speak with guest relations again and ask him to check the carpet which he claimed was irreparably damaged. He refuses. He said we can address in the morning but due to an early flight we informed him we need to check out by 7:30am. He said no one would be able to help us til 8:30am so we would not be able to talk to anyone at all before we checked out. No apology from him btw. We left the next morning. No one addressed anything further with us. Even to this moment.

Why was this the worst thing that happened for us? Well first of all, it was terrible to see our 5 year old to be so upset during Christmas time over something that could be fixed and secondly it was the last day of my birthday/Christmas trip to Paris and we all left with the worst feeling ever. It is disappointing that this is the level of service coming from the guest relations manager of the hotel. Because we as guests left extremely unhappy.

As frequent travelers and guests of some of the best hotels in the world, we gauge how good a hotel is not by how perfect our stay is overall, but how well things are rectified when things are less than perfect.
In almost all high end hotels we have been in, they do an extraordinary job in rectifying or making amends to a situation when things don’t go quite right. La Reserve in Paris fails in this regard. For the price,
I would definitely not recommend this hotel in comparison to other luxury hotels in Paris—for starters the Four Seasons..

Anniversary Stay
Just returned from celebrating our 10th Wedding Anniversary with a two night stay at La Reserve.
We have been very fortunate to have travelled far and wide and stayed in a number of famous hotels.
This was by far and away the best. Hands down.

Service just happens, not overbearing but everything is absolutely right. Nothing too much trouble and the staff seem to genuinely delight in the knowledge they have found the magic recipe.

In life, if you are lucky, you get what you pay for. La Reserve can never claim to be cheap, but I have no quibbles even in the remotest degree.

We were in a Junior Suite - Room 502. The views of the Eiffel Tower and Grand Palais were breathtaking.

I think this is the first time I’ve ever written a review because sometimes some things just deserve it.

Life is too short. You can’t take it with you. Be kind to yourself and visit La Reserve !

And no, I neither work for them or have any link other than having been a guest

Nous avons a nouveau pu profiter d'un sejour de 8 nuits a la Reserve du 26 decembre au 3 janvier. Tout comme lors de nos sejours precedents, nous nous sommes sentis non pas a l;hotel mais dans une grande et belle maison ou chacun n'a de cess de fournir le meilleur service possible.

Cela debute par l'accueil des voituriers et chasseurs, la reception et l'enregistrement ultra rapide et la gentillesse et le savoir vivre des concierges, au premier rang desquels Olivier et Elena qui sont toujours aussi sympathiques et pleins de ressources pour nous aider.

Le room service etait rapide et disponible, y compris pour m;aider a la suite d'une chute douloureuse a l'exterieur de l'hotel (Clement en particulier est a feliciter pour son aide et sa prevenance avec nous durant notre sejour).

Les chambres sont d'une proprete irreprochable, les equipes de gouvernantes tres efficaces et toujours en coordinationa vec notre emploi du temps pour ne pas nous deranger.

Nous avons egalement pu diner a la Pagode et avons eu un excellent diner de reveillon le 31 decembre au Gabriel, avec la encore une equipe du restaurant tres sympathique, pas guindee, mais toujours tres professionnelle.

Le spa et la piscine ont ete de vrais "plus" aussi, nous permettant de nous relaxer apres de longues journees dans la ville.

Nous serons evidemment de retour a la Reserve dans les mois a venir, tant cette adresse est une destination en elle meme, en plus de sa situation parfaite au calme mais toujours pret des attractions principales de la ville ou des points de transport.

Amazing property. Amazing staffing. Superb room. Upgraded as per offer.

Have booked again.

Breakfast - eggs B needs work.

Technology in room needs simplifying.

But staff, property, services, The Spa, La Gabriel, the coolest bar in Paris everything truly world class.

A feeling of safety and warmth.

What would put us off coming again... The lack of organisation and efficiency at CDG airport. Far too long a wait for bags on arrival, Air France flight delays (poor comms), AirFrance Bus seats ran out of food?? Then on departure the most awful process to get though the airport. Lets the visiting of a wonderful country down sadly. Sort the airport and strikes out! Excited about rtning.John

I had the pleasure of staying at La Reserve Paris with my husband and 19-month old baby last weekend. It was our first trip with our baby in a hotel and it was incredible. First, the walk-in closet was the perfect size for the crib and had a sliding door and light so it became the nap room. Second, the team washed all of our bottles and plates at lightening speed and returned them with a smile. Third, every single person in the hotel knew our daughter's name and said hello (in English). Beyond that, the hotel felt warm and friendly at all times. It was as if we were staying in a friend's home, rather than a hotel. It is a perfect location to be close enough to the sites but also two blocks from a Farmacy, wine store and neighborhood restaurants. A+ job and we can't wait to go back. The bar has been set very high for our future trips.

We came to have a hot chocolate at the Library because of the green velvet decoration (seen on Instagram). The moment you step into the place, everyone greets you and takes care of you even if you are not a client of the hotel and it feels that people are very genuine because real service comes from the heart. The atmosphere at the Library was delightful, cosy and very luxurious. We ordered 2 homemade hot chocolate (get ready for a very top notch price) and we didn't know what to expect. They came with beautiful silver pot (looks like 1/2 L each!) and extra milk and a tiny cake with peanuts. The hot chocolate was divine and rich and we were glad that we didn't order a cake to come with it, we were full for the rest of the afternoon and evening! The toilets are also worth to check. Overall I highly recommend the Library to have an affordable experience of Parisian luxury with top notch service.

Exclusive, Luxurious, Posh, Elegant and Historic.  It’s absolutely Gorgeous with service that’s beyond Magnificent. If you like Beautiful Decor and Furnishings, Sumptuous Cuisine and Royal Treatment in an intimate setting… La Reserve Paris is your destination. It was the Palace of Napoleons Brother so it’s easy to understand the level of Beauty. The staff were Phenomenal…the doorman were like Angels… so helpful, kind caring protective… the Reception and concierge staff were unbelievable and there was the sweetest young girl from room service who  we wanted to adopt lol. My wife and I love coffee and lots of cold cream…so we called late at night… bought a lotttttt lol. Every day our Suite had fresh refills, We love her!  We travel around the World a lot, we meet many staff and management but only twice have we met superstar managers. Julien is that superstar, Classy, Sophisticated, Professional and Kind. He’s a special person, he interacts with guests like you’re in his home. He engages everyone, constantly making sure your enjoying your stay and most important… cares. We even bought him a present because we were that impressed and liked him very much. When we left to our waiting limo…many staff were outside including Mr Julien Gardin to say goodbye, my wife looked at me and said “This is a Special Maison, he’s a Special Man and this is our new Sanctuary in Paris when we visit”.  I nodded my head, smiled and agreed. So, to the Staff, to Julien… thank you and until we meet again.

If you're reading reviews about this Hotel, it can likely go without saying that you already know this is at the top of the top of the Paris market. At a certain level some say you're splitting hairs, but our visit also happened to be our first vacation, post baby. The Hotel set a platinum standard for family travel as far as I'm concerned. Our room had a very large walk-through closet, which was perfect to isolate the crib. They provided a baby bath towel, changing supplies, a high chair, toys, washed the bottles, accommodated all the complex food requests and on and on. Staff could not have been nicer and we genuinely felt that everyone in the hotel knew our baby's name and were happy to have us. Life is different with a baby, but La Reserve has shown that it doesn't have to "ruin" luxury travel. This has earned significant brand loyalty for our family going forward, and I would be happy to return any time and visit any of their other properties.

Checked in to this hotel late at night and quite frankly my first impression was over stuffy and rigid old school decor which is not my style. Next day my whole perspective changed the rooms are done with exquisite taste and just right for comfort the bathroom is modern and clean lines and finishes , as for the staff they were over the top accommodating . This place felt like home … will strongly recommend it!